Employees’ Self-Perception on COVID-19 Sources of Information: Case of Higher Institutions of Learning in Buea

Busi Ernest Neba1* & Gilles Yumo Nyuidzewira2

1Department of Educational Psychology, University of Buea, Cameroon
2Advanced School of Mass Communication, Department of Advertising, University of Yaounde II, Cameroon

Dr. Busi Ernest Neba, Department of Educational Psychology, University of Buea, Cameroon.

Keywords: COVID-19; Employees’ Self-Perception; Information Sources Health Communication


The study is title “Employees’ self-perception on COVID-19 sources of information: Case of higher institutions of learning in Buea”. Crisis communications play a critical role in crisis management and emergency response. This is because crisis management and emergency response through information from sources remains immutable. This study first and foremost seeks to investigate employee perception about COVID-19 sources of information. The study employs the quantitative research method with the use of descriptive research survey design. The sample was made up of 365 employees. Coombs’ Situational Crisis Communication Theory (SCCT) is apt as it attempts to understand the subject matter. According to the findings, 62(17.0%) rely and consider information from sources very regular, 93(25.5%) regular, 63(17.3%), moderately regular, 103(28.2%), slightly regular, while 44(12.1%) is not at all regular that the Word Health Organisation is regular in providing information about the Coronavirus. To conclude, employees consider informational sources as vital in the battle against COVID-19. Thus, institutions should continue extensively using the means available to communicate about the pandemic.

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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (CC BY 4.0).

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